About Black Hops
Black Hops has grown to become one of the biggest selling independent craft breweries in QLD and Australia. Black Hops Brewing was founded in 2014 on the Gold Coast and opened our first taproom at Burleigh Heads in 2016. In March 2019, Black Hops opened its new Production Brewery and Taproom in Biggera Waters, where all our beers are produced by our highly experienced brew team. Both taprooms are a welcoming space for Black Hops adorers and new drinkers come to experience what we are all about and to share with their family & friends.
About This Position
We pride ourselves on our service at Black Hops and our Taprooms are how most people experience our beers and exceptional service. Our 2 Taprooms situated in Burleigh Heads & Biggera Waters are a welcoming drinking space where we get to share our love of beer, so being able to connect with the customers and make them feel at home is super important to us.
We are currently looking for beertenders to join our Gold Coast taprooms. Gold Coast Beertenders are required to work between our Biggera Waters and Burleigh Heads venues.
About You
As a priority, you will need to fit in with our existing team. You will need a passion for good beer and ideally some understanding of the brewing process and industry. Exceptional customer service is essential, and so is a positive, friendly attitude. You must be able to manage a whole shift on your feet, work under pressure and be comfortable with manual handling.
Weekend availability is essential and you must be available for shifts on weekends.
Main Duties & Responsibilities
- Serving customers beers
- Collecting payment and operating the POS system (Kounta and Square)
- Explaining the brewing process and taste of beer as required
- Make customers feel at home
- Collect glasses and maintain a tidy and safe workplace
- Opening and closing the Taproom
- Restocking Taproom cold room and fridges
Skills & Experience
- Friendly, positive attitude
- Knowledge of craft beers and Black Hops beers
- Ability to pour a beer
- Ability to operate POS software (Kounta or similar)
- Ability to work under pressure
- Well presented
- QLD RSA essential
- Ability to be aware of customers alcohol consumption and execution of RSA
Workplace Health & Safety
- Follow the Workplace Health and Safety Policy and safe work practices.
- Report any hazards, incidents, injuries or ‘near misses’ to your manager or HR as soon as possible after the event
as possible after the event. - Participate in consultation and training on safety and security issues in your work area.
Award and Classification
Hospitality Industry (General) Award 2020 – Level 2
If you are interested in joining the Taproom Team at Black Hops, please email your Cover Letter and up to date resume to our Venue Manager Emma Schott – emma.schott@blackhops.com.au.