We have two breweries and Taprooms on the Gold Coast, one in Burleigh Heads (HQ) and one in Biggera Waters (BHII), both of which are world class venues where our team offer exceptional service and hospitality to our customers.
Our Taprooms are incredibly important to us. They are where most of our top customers get to experience Black Hops for the first time and we are constantly challenged to make sure they have the best possible experience every visit.
Our Beertenders are all friendly, approachable and have good knowledge of beer and the Black Hops story and this is what we pass on to our customers when they are visiting us. We always aim to make people feel at home when they walk through the doors at Black Hops and we are looking for Beertenders who will exceed these expectations.
About Black Hops:
Black Hops Brewing started as 3 mates making beer and sharing everything they learn along the way. In 2014, Dan, Eddie and Govs made their first beer, the Eggnog Stout, after discussing the concept at the pub. That led them to opening up a brewery and taproom in Burleigh Heads in 2016 and in March 2019 they opened a bigger production brewery and taproom in Biggera Waters.
Black Hops was awarded Australia’s Champion Small Brewer at the 2018 AIBA Awards and in March 2019 and Champion Brewery at the RQFWS Queensland Beer Awards.
These days Black Hops is one of Australia’s highest rated and fastest growing breweries. We distribute beer to over 450 venues in QLD, NSW, VIC and SA and we are just getting started. We are a team of over 20 dedicated full time staff members, and many more casuals. All of us have a great work ethic and are passionate about craft beer and the Black Hops brand. When we hire people we are looking for great members of our exceptional team, not just good candidates for the role.
About This Position:
We pride ourselves on our service at Black Hops and our Taprooms are how most people experience our brand and exceptional service. We have two Taprooms – Burleigh Heads and Biggera Waters – both of which are an intimate drinking space where we get to share our love of beer, so being able to connect with the customers and make them feel at home is super important to us.
As a priority, you will need to fit in with our existing team. You will need a passion for good beer and ideally some understanding of the brewing process and industry. Exceptional customer service is essential, and so is a positive, friendly attitude. You must be able to manage a whole shift on your feet, work under pressure and be comfortable with manual handling including lifting of heavy objects. Weekend availability is essential.
Main Duties / Responsibilities:
- Serving customers beers
- Collecting payment and operating the POS system (Kounta and Square)
- Explaining the brewing process and taste of beer as required
- Make customers feel at home
- Collect glasses and maintain a tidy and safe workplace
- Opening and closing the Taproom
- Restocking Taproom cold room and fridges
Skills & Experience:
- Friendly, positive attitude
- Knowledge of craft beers and Black Hops beers
- Ability to pour a beer
- Ability to operate POS software (Kounta or similar)
- Ability to work under pressure
- Well presented
- QLD RSA essential
- Ability to be aware of customers alcohol consumption and execution of RSA
Applying for the Position:
If you want to join one of Australia’s highest rated and fastest growing breweries, please email your application and resume to firstname.lastname@example.org
If you have any general questions about working for Black Hops, feel free to call us on 0435 830 466, or email us at email@example.com