About Black Hops
Black Hops Brewing started as 3 mates making beer and sharing everything they learned along the way. In 2014, Dan, Eddie and Govs made their first beer, the Eggnog Stout, after discussing the concept at the pub. That led them to opening up a brewery and taproom in Burleigh Heads in 2016 followed by a bigger production brewery and taproom in Biggera Waters in March 2019, in November 2020 they opened a third brewery and taproom in East Brisbane, and most recently have launched AWOL, a barrel-aged beer brand and taproom in Burleigh Heads.
Black Hops was awarded Australia’s Champion Small Brewer at the 2018 AIBA Awards and in March 2021 were awarded Champion Queensland Brewery and Champion Large Australian Brewery at the RQFWS Queensland Beer Awards. Black Hops was also voted the #1 brewery in the country in the 2020 Beer Cartel Craft Beer Survey, alongside the prestige honour of being voted Queensland’s #1 taproom.
These days Black Hops is one of Australia’s highest rated and fastest growing breweries. We distribute beer to over 1,500 venues across Australia and we are just getting started. With 33 full time staff members (total team 59), we believe we have the best team in the industry. All of us have a great work ethic and are passionate about craft beer and the Black Hops brand. When we hire people we are looking for great members of our exceptional team, not just good candidates for the role.
About This Position
We pride ourselves on our service at Black Hops and our Taprooms are how most people experience our brand and exceptional service. We have 4 Taprooms – 2 in Burleigh Heads, Biggera Waters and East Brisbane – all of which are intimate drinking spaces where we get to share our love of beer, so being able to connect with the customers and make them feel at home is super important to us.
We are currently recruiting casual Beertenders for shifts across both Gold Coast and Brisbane taprooms.
As a priority, you will need to fit in with our existing team. You will need a passion for good beer and ideally some understanding of the brewing process and industry. Exceptional customer service is essential, and so is a positive, friendly attitude. You must be able to manage a whole shift on your feet, work under pressure and be comfortable with manual handling. Weekend availability is essential and you must be available for shifts at both taprooms.
Main Duties & Responsibilities
- Serving customers beers
- Collecting payment and operating the POS system (Kounta and Square)
- Explaining the brewing process and taste of beer as required
- Make customers feel at home
- Collect glasses and maintain a tidy and safe workplace
- Opening and closing the Taproom
- Restocking Taproom cold room and fridges
Skills & Experience
- Friendly, positive attitude
- Knowledge of craft beers and Black Hops beers
- Ability to pour a beer
- Ability to operate POS software (Kounta or similar)
- Ability to work under pressure
- Well presented
- QLD RSA essential
- Ability to be aware of customers alcohol consumption and execution of RSA
Award and Classification
Award: Hospitality Industry (General) Award 2020
If you are interested in the role, please email your application and resume to firstname.lastname@example.org
If you have any general questions about working for Black Hops, feel free to call us on (07) 5699 0250 or email us at email@example.com